Who's Involved?

D.K. isn't a job applicant in the usual sense here - she'd already worked at Intuit for five years, with strong reviews and bonuses, when the company's own AI interview tool became the reason she says she didn't get promoted.

D.K. - the complainant

D.K. is identified in the complaint only by her initials, standard practice to protect a complainant's privacy in an administrative civil rights filing. She is Pawnee and Deaf, and communicates in English with a deaf accent and in American Sign Language. She worked seasonally for Intuit starting in late 2019 - first as a Tax Associate, then, from 2021, as a Tax Expert Lead overseeing roughly 400 other Tax Associates. She received positive performance feedback and a bonus every year, and in 2023 joined Intuit's own internal Accessibility Team, where she helped resolve issues for Deaf customers and flagged accessibility concerns internally. (source: Complaint of Discrimination)

Intuit, Inc.

Intuit is the financial software company behind TurboTax, QuickBooks, and other products, headquartered in Mountain View, California, with more than 18,000 employees worldwide. D.K. worked directly for Intuit - this isn't a case about a company using another company's product on people who don't work there; she was Intuit's own employee, seeking an internal promotion. (source: Complaint of Discrimination)

HireVue, Inc.

HireVue is an AI and HR technology company headquartered in Sandy, Utah, with more than 200 U.S. employees. It designs and scores video interviews and other automated assessments that employers use for hiring and promotion decisions - Intuit used HireVue's platform to conduct and score D.K.'s promotion interview. The complaint names HireVue as a co-respondent alongside Intuit, arguing it functioned as an "employment agency" and an agent of Intuit, and that it aided and abetted Intuit's alleged discrimination by supplying technology it knew was unreliable for Deaf and non-white speakers. (source: Complaint of Discrimination)

The organizations that filed the complaint

The complaint was filed on D.K.'s behalf by the American Civil Liberties Union, the ACLU of Colorado, the nonprofit legal organization Public Justice, and the law firm Eisenberg & Baum, LLP - the same combination of national and state ACLU affiliates that filed the FTC/EEOC complaint against Aon Consulting tracked elsewhere on this site. (source: HR Dive)

The agencies

The complaint was filed with two bodies at once: the Colorado Civil Rights Division, the state agency that enforces the Colorado Anti-Discrimination Act, and the U.S. Equal Employment Opportunity Commission, the federal agency that enforces the ADA and Title VII. Filing with both at once is standard practice for a claim that raises both state and federal discrimination law - neither agency has publicly acted on the complaint as of the most recent update on this page.

For what's actually alleged to have happened and when, see the timeline.